Shipping policy

Shipping & Delivery Policy

Every order leaves us with care, here’s what to expect once yours is on its way.

Shipping Costs

UK - £3.50 | Free all on orders £50 or more

EU - €9.99 | Free on all orders €75 or more

USA - $19.99 | Free on all orders $120 or more

UK Shipping

We offer free standard UK shipping on all orders over £50.00

Processing & Dispatch

Orders are processed using Royal Mail Click & Drop
We ship in batches 1–2 times per week to make sure everything is checked and packed properly
Orders placed after a shipping day will go out in the next batch

Delivery Timeframe (UK)

Once dispatched, UK orders typically arrive within 2–4 working days.

Delivery times may vary during busy periods or due to factors outside our control, such as Royal Mail delays.

EU Shipping

We currently ship to the following European countries:

Europe Zone 1 Corsica, Denmark, France, Germany, Ireland, Monaco

Europe Zone 2 Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Ibiza, Italy, Latvia, Lithuania, Luxembourg, Madeira, Mallorca, Malta, Menorca, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Processing & Dispatch

Orders are processed using Royal Mail Click & Drop
Orders are included in our regular batch shipping schedule

Delivery Timeframe (EU)

Once dispatched, European delivery typically takes:

Zone 1 (France, Germany, Ireland etc): 3–5 working days
Zone 2 (Spain, Italy, Netherlands etc): 5–7 working days

Please note that delivery times may vary during busy periods or due to factors outside our control such as Royal Mail delays or customs processing.

International Shipping (USA)

We currently ship to the USA as well as the UK.

International orders are shipped via Royal Mail using tracked services where available
Orders are included in our regular batch shipping schedule

Delivery Timeframe — International

International delivery typically takes 7–14 working days. Delivery times may vary depending on location and customs processing.

Tracking

All orders are shipped with tracking where available
You’ll receive a confirmation email with tracking details once your order has been dispatched

Order Confirmation

After placing your order you’ll receive:

An order confirmation email
A dispatch email once your order is on its way

If these don’t arrive, check your spam folder first, and if they’re not there, drop us a message.

Delays & Lost Parcels

We work closely with Royal Mail to keep things running smoothly, but occasionally things happen that are outside our control.

STXCKD is not responsible for delays caused by the courier
If your parcel appears lost or significantly delayed, please get in touch and we’ll do our best to help