FAQs — Everything You Need to Know

We ship orders 1–2 times per week using Royal Mail Click & Drop. Orders go out in batches to make sure everything is packed carefully and accurately, so your stack arrives exactly as it should.

Once dispatched:

UK orders typically arrive within 2–4 working days
International orders (USA) typically arrive within 7–14 working days

During busy periods things may take a little longer. We appreciate your patience.

Yes — we offer free standard UK shipping on all orders.

Yes — once your order has been dispatched you’ll receive a confirmation email with your tracking details. If it doesn’t arrive, check your spam folder first.

If your order hasn’t been dispatched yet, we may be able to help. Get in touch as soon as possible at info@stxckd.com and we’ll do our best. Once it’s on its way, we’re unable to make changes.

Every STXCKD stack comes pre-set and ready to wear, no hunting across multiple retailers or guessing at necklace lengths. Everything is curated to work together from the start. Just put it on and go.

Yes — the earrings are sold as individual pairs and are not included in the necklace stacks. You can mix and match to build your full look.

You can request a return within 14 days of receiving your order, as long as the item is unused, unworn, and in its original condition and packaging.

For hygiene reasons, earrings can’t be returned unless they arrive faulty, we hope you understand.

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Once your return is received and approved, your refund will be processed back to your original payment method. Please allow 5–10 working days depending on your bank. We’ll keep you updated. No chasing required.

We don’t offer direct exchanges right now. Please return your original item for a refund and place a new order, simple as that.

That’s the last thing we want to hear. Please contact us within 6 months of receiving your order at info@stxckd.com with your order number and clear photos of the issue, and we’ll sort it.

Our 6-month warranty covers manufacturing faults such as broken clasps or structural issues. It does not cover general wear and tear or damage caused by misuse.

Depending on the situation, we’ll offer a replacement or refund. We’ll always work to find the fairest solution for you.

Our pieces are crafted from 304 Stainless Steel with 18K Gold Plating and PVD coating, designed to be tarnish free and waterproof. That said, how you care for them makes a real difference to how long they stay looking their best.

To keep your pieces looking great:

Avoid prolonged contact with harsh chemicals, perfumes and oils. Put your jewellery on last, not first
Store in a cool, dry place away from direct sunlight
Remove before swimming, exercising or anything involving heavy product use

Check out our full Jewellery Care Guide on the product pages for more detail.

Our pieces are gold plated, not solid gold. They’re crafted from high quality stainless steel with 18K gold plating and PVD coating for durability and longevity, but they do still need a little care to stay at their best. Treat them well and they’ll return the favour.