Warranty & Faulty Items Policy

Warranty & Faulty Items Policy

Every STXCKD piece is made to last. If something isn’t right, we’ll make it right.

Our Warranty

All STXCKD jewellery is covered by a 6-month limited warranty from the date of delivery.

This warranty covers:

  • Manufacturing defects

  • Structural faults (e.g. broken clasps, faulty fastenings)

  • Premature plating failure not caused by misuse

This warranty does not cover:

  • Normal wear and tear

  • Scratches or surface damage

  • Tarnishing due to improper care

  • Damage caused by water, chemicals, perfumes, or incorrect storage

  • Accidental damage or misuse


A Note on Our Materials

Our jewellery is crafted from durable stainless steel with gold-plated finishes, designed to minimise tarnishing and stand up to daily wear.

Gold plating may fade naturally over time, how you care for your pieces makes a real difference to how long they stay looking their best. We’d recommend checking out our Jewellery Care Guide for tips on keeping them in great shape.


Reporting a Fault

If you think your item might be faulty, please get in touch within 6 months of delivery at: info@stxckd.com

Please include:

  • Your order number

  • A clear description of the issue

  • Photos or video showing the fault

The more detail you can share, the faster we can help. Photos and videos make a big difference.


Assessment & Resolution

Once we’ve received your claim:

  • We’ll review everything you’ve sent over

  • If needed, we may ask you to return the item for inspection

  • We’ll confirm whether the issue qualifies under warranty


If approved, we’ll offer one of the following:

  • A replacement item (subject to availability)

  • A refund (if a replacement isn’t possible)

We’ll always work to find the fairest solution for you.


Shipping for Warranty Claims

If your claim is approved:

  • We’ll cover reasonable return shipping costs

  • Replacement shipping will be provided at no extra cost

If your claim isn’t approved:

  • Return shipping costs will remain your responsibility


Items Outside the Warranty Period

Items outside the 6-month warranty period may not qualify for a replacement or refund.

That said, please do get in touch, we may be able to offer guidance or goodwill support where we can.


Our Commitment

We stand behind every piece we make. If something goes wrong, reach out, we’re listening.

info@stxckd.com